Terms of warranty and post - warranty service
Preventive inspection
The customer can request the provision of preventive inspections - maintenance, cleaning, inspection, parameter settings, etc. according to the following conditions:
Price:
every 3 months ...................... 58 - 135€ / inspection / depending on the type of printer - see attachment
1x in 1/2 year ........................... 77 - 154€ / inspection / according to the type of printer - see attachment
1x per year .................................... 3,000 - 5,000 CZK / tour / depending on the type printers - see attachment
Prices for service work
- an hour of work of a service technician in standard mode in a service center ................... 48 € / hour.
- an hour of work of a service technician in standard mode outside the service center ........... 56 € / hour.
- one hour of work in express mode I (post-warranty repair within 48 hours) ........................... 80 € / hour
- hour of work in express mode II (post-warranty repair within 24 hours) ............................... 120 € / hour
- hour of work on the engraving equipment HDP8500Le .................................. 140 € / hour.
- time spent on the way............................................. ............................. 20 € / hour * contract price possible
| Product | New Warranty Standard | New Printhead Warranty Standard | New Warranty given product registration | New Printhead Warranty given product registration |
| C50 | 1 Year | 1 Year | 2 Year | 2 Year |
| DTC1250e | 2 Year | 2 Year | 3 Year | 3 Year |
| DTC1500 | 2 Year | 2 Year | 3 Year | 3 Year |
| DTC4250e | 2 Year | 2 Year | 3 Year | 3 Year |
| DTC4500e | 2 year | 2 Year | 3 Year | 3 Year |
| DTC5500LMX | 2 year | 2 year | 3 Year | 3 Year |
| HDP5000 | 2 year | 2 year | 3 Year | Lifetime** |
| HDP6600 | 2 year | 2 year | 3 Year | Lifetime** |
| HDP8500 | 2 year | 2 year | 3 Year | Lifetime** |
| INK10000 | 2 year | N/A | 3 Year | N/A |
| HID ELEMENT | 1 year | N/A | N/A | N/A |
**“Lifetime” or “life of” product warranties end three (3) years after the published End of Life date of the product.